FAQ's

Welcome to our FAQ page! Below are answers to the most common questions about Simple Syrup oils, shipping, returns, and more.

1. What is Simple Syrup oil?
Simple Syrup oil is a premium, ultra-thick, scent-free lubricant specifically designed for balisongs. It provides smooth flipping and protects your balisong from wear and tear.

2. How much oil do I get in each bottle?
Each bottle of Simple Syrup oil contains 15 ml of high-quality lubricant.

3. How do I apply Simple Syrup oil to my balisong?
To apply, use a small amount on the bushings of your balisong for smooth performance. A little goes a long way, so you don’t need much!

4. Does Simple Syrup oil have a scent?
No, Simple Syrup oil is completely scent-free.

5. How long does it take to process and ship my order?
We process orders within 1-2 business days. Shipping times vary depending on your location:
- Domestic (USA): 3-7 business days

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6. Do you offer international shipping?
No, not at this time, but we hope to expand in the future. Please contact us at simpleflipsaz@gmail.com for updates.

7. What is your return policy?
You may request a refund or exchange within 30 days of receiving your product, as long as it is unused and in its original packaging. For full details, check out our [Refund Policy.

8. How do I request a refund or exchange?
If you need to request a refund or exchange, simply contact us at [your contact email or phone number] with your order number and a brief explanation of the issue.

9. Can I cancel or modify my order after it’s been placed?
Orders can be modified or canceled within 24 hours of placement. Please contact us immediately at simpleflipsaz@gmail.com if you need to make changes to your order.

10. My order arrived damaged. What should I do?
If your order arrives damaged, please contact us at simpleflipsaz@gmail.com within 5 days of delivery. Be sure to include photos of the damage, and we will help resolve the issue as quickly as possible.

11. How can I contact Simple Syrup?
For any questions or concerns, feel free to reach out to us at simpleflipsaz@gmail.com or through an Instagram DM , and we’ll be happy to assist you!

If you don’t see your question here, don’t hesitate to get in touch! We’re always here to help, just message us or email!